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> Perk/Accessory delivery?
Steven_P
post Aug 29 2018, 11:50 AM
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At the time of ordering my Gemini PDA I also ordered the leather wallet and connectivity kit. The PDA arrived, its great, I love it. But the other accessories never arrived. I was then told by Gemini that they would be shipping end of august. Well, here we are, and I am getting no responses from Gemini nor am I seeing my order/paid for items. What are other folk's experiences?
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ehasbrouck
post Aug 29 2018, 02:49 PM
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QUOTE(Steven_P @ Aug 29 2018, 12:50 PM) *
At the time of ordering my Gemini PDA I also ordered the leather wallet and connectivity kit. The PDA arrived, its great, I love it. But the other accessories never arrived. I was then told by Gemini that they would be shipping end of august. Well, here we are, and I am getting no responses from Gemini nor am I seeing my order/paid for items. What are other folk's experiences?


I'm in the USA. I was an Indiegogo backer and got my Gemini (shipped directly from China) in March 2018.

I didn't order any accesories with my Gemini, because I wanted a functional case, not a fancy leather case, and the rest of the Gemini accesories appeared overpriced compared to generic 3rd-party docking stations, etc. As soon as I got my Gemini and discovered that the only way to get video on an external display was to order the proprietary Gemini video adapter, I ordered it, in early April 2018.

I've heard nothing about my accesory order since placing the order in April. The Planetcom perk status checker shows the order but gives no shipping date or status.
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andrewl
post Aug 31 2018, 12:11 AM
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Same situation here, I'm not worried - I think that they just haven't had a new batch manufactured and delivered yet. They are usually over-optimistic with their delivery dates.

I am expecting that my accessories I ordered in May will arrive before the end of 2018.
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Eric BF
post Sep 29 2018, 02:02 AM
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QUOTE(andrewl @ Aug 31 2018, 09:11 AM) *
I am expecting that my accessories I ordered in May will arrive before the end of 2018.

I received an email 2 days ago telling me that my accessories have been dispatched. Should receive them today (hopefully) but it looks like maybe they finally have sufficient numbers in stock?
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Tom D
post Oct 1 2018, 12:58 PM
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I ordered the all-in package. I got the Gemini, but still await the accessories. I especially want the case to protect the device, the the HDMI adapter would be nice also. I am hopeful they will come soon.
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miked1541
post Oct 4 2018, 11:00 AM
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FYI, I checked with support regarding the status on my Connectivity Pack yesterday and they emailed me back right away. They said that they recently received the necessary stock and is requesting to have my order dispatched. I should have tracking info in 3 business days. I ordered the pack with my device back in January and received the device in June, sans pack. Hopefully I will received it soon!

miked1541
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Dixit
post Oct 30 2018, 01:31 AM
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QUOTE(miked1541 @ Oct 4 2018, 09:00 PM) *
FYI, I checked with support regarding the status on my Connectivity Pack yesterday and they emailed me back right away. They said that they recently received the necessary stock and is requesting to have my order dispatched. I should have tracking info in 3 business days. I ordered the pack with my device back in January and received the device in June, sans pack. Hopefully I will received it soon!

miked1541


I ordered the All-in package end of February (as my birthday gift).

The Gemini arrived somewhere in June. The pouch and the USB hub somewhere in August. And the final part - the second charger and the HDMI cable - two weeks ago.
Ah well... at least they delivered the entire stuff before Brexit. Otherwise I would have needed to pay import tax on something that I already paid for in February 2018...

But of course Planet remains Planet...

I ordered an orginal EU charger (came with the Gemini) and as a secondary unit a U.S. charger.
The charger that came in October was also a EU charger.
Sigh...

Now, meanwhile I learnt that the fast charge 'magic' is actually located in this little square box. A cable without the square box takes more than 10 hours.
So, I guess that I am better off with a second EU spare fast charger than with a U.S. plug that I relatively rarely use.
Should I need to go the U.S. then I'd be better of with a conversion plug (or even with the slow charge cable only).
So I'll keep the second EU one.
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ehasbrouck
post Oct 30 2018, 01:32 PM
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I ordered a connectivity pack in May (Indiegogo perk #8025). I just received 2 of 3 items: the HDMI dongle and the UCB-C hub. When I e-mailed to ask about the missing 3rd item, the mains adapter, I was told that the mains adapter with US plug is currently out of stock. I had actually requested a mains adapter with EU plug (to use when travelling), and that is supposedly in stock and now being shipped.
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Steven_P
post Nov 5 2018, 04:13 PM
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all my perks and accessories have finally arrived. Now to test them all.
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