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> Screenshots and camera images distorted switching between portrait and landscape
adfh
post May 16 2020, 01:13 AM
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From: I come from a land down under
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Has anyone else noticed this? I am running V20.

If I have the phone in (Planet -> Planet -> Force Rotate) portrait mode and I take a screenshot:
  • The aspect ratio is off
  • The quality of what's captured is poor
  • There's a lot of empty black space in the image

If I try to use some camera apps like Microsoft Office Lens in portrait mode:
  • The image is poor quailty
  • The aspect ratio is wrong

When I use Android's "barcode scanner" functionality (in Google Authenticator, or separately in standalone app):
  • The image preview is similarly corrupted to the way it is in Office Lens
  • Application is still able to successfully process QR codes
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plutopants
post May 16 2020, 03:59 AM
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Posts: 18
Joined: 18-February 18
Member No.: 817,962



QUOTE(adfh @ May 16 2020, 09:13 AM) *
Has anyone else noticed this? I am running V20.

If I have the phone in (Planet -> Planet -> Force Rotate) portrait mode and I take a screenshot:
  • The aspect ratio is off
  • The quality of what's captured is poor
  • There's a lot of empty black space in the image
If I try to use some camera apps like Microsoft Office Lens in portrait mode:
  • The image is poor quailty
  • The aspect ratio is wrong
When I use Android's "barcode scanner" functionality (in Google Authenticator, or separately in standalone app):
  • The image preview is similarly corrupted to the way it is in Office Lens
  • Application is still able to successfully process QR codes


Yes. Me too.

I find I have to use Zoom or WhatsApp video in Landscape mode otherwise I have problems with my orientation - if you get my meaning. I can end up being sideways and everyone else the right way up - on their screens.

I use OpenCamera for photos now - it is a bit less troublesome than the built in software... I think.

Getting a little frustrated that I can't really use my Cosmo for video communication effortlessly in Portrait mode.

Would be less so if I felt more faith in updates and the ability of @PC to sort out these software glitches on an otherwise pretty great device.
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cam1965
post May 16 2020, 06:48 AM
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Posts: 151
Joined: 28-May 19
Member No.: 848,911



QUOTE(adfh @ May 16 2020, 01:13 AM) *
Has anyone else noticed this? I am running V20.

If I have the phone in (Planet -> Planet -> Force Rotate) portrait mode and I take a screenshot:
  • The aspect ratio is off
  • The quality of what's captured is poor
  • There's a lot of empty black space in the image
If I try to use some camera apps like Microsoft Office Lens in portrait mode:
  • The image is poor quailty
  • The aspect ratio is wrong
When I use Android's "barcode scanner" functionality (in Google Authenticator, or separately in standalone app):
  • The image preview is similarly corrupted to the way it is in Office Lens
  • Application is still able to successfully process QR codes


try screenple from playstore.
It works for me.
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