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> A list of all the hardware/software issues reported so far
Varti
post Mar 2 2018, 08:10 AM
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This is a list of all the issues that have been reported by the backers and that I have been able to find so far. Please note that it is not implied that all of these issues are found in all the units shipped so far. I’ll update the list with any official statement from Planet about them, when they’ll be available. If you have found any problem which is not listed here, please report it by replying here. Unless stated otherwise, all these reported issues has been found on the Gemini Planet Facebook fan page and on Indiegogo. I was thinking to add the total number of reports for each issue, but since they are often reported on both sites, it is difficult to understand if they are reported from the same person or not.

Hardware issues
- can't see the screen in landscape mode with polarized sunglasses: https://www.oesf.org/forum/index.php?s=&...st&p=286640
- the hinge's edge is very sharp and you can easily get hurt on your fingers when closing the lid: https://www.oesf.org/forum/index.php?showtopic=34975
- screen has no fixed position when opened, screen bounces up and down while typing
- underside lacks any rubber feet to keep the device stable when placed on a surface: https://www.oesf.org/forum/index.php?showtopic=34989
- hinge popping off, also when putting it back on: https://www.oesf.org/forum/index.php?s=&...st&p=286245
- unable to attach to the network in Japan (only one report)
- non-functional USB ports
- different keyboard layout received from the one selected (send feedback to Planet via email!)
- cannot charge using an USB Power Delivery compatible charger (this might be correct since apparently only Pump Express+ is supported, USB Power Delivery requires Pump Express 3.0)
- compass not working (confirmed by Planet: disabled in the firmware because of interference with the magnets used to keep the unit closed)
- some screws around the battery are missing
- included charger gets uncomfortably hot
- cannot fast-charge the unit if the charger is connected via the USB hub, only normal charging seems to work this way
- screen protector not applied uniformly on the screen, some dust found under it (it can be safely removed anyway)
- bad voice quality during a call with speakerphone mode on
- signal drops to 3G very frequently, even though 4G coverage is available, maybe be due to metal body blocking reception? https://www.oesf.org/forum/index.php?showtopic=34830
- film covering over phone is stuck to the body, so when you unwrap it, there is some glue residue on the phone: https://www.oesf.org/forum/index.php?showtopic=34830
- rubberized strip on the folding stand starts to distort and detach after some days of device use (Kevin Reilly on the Gemini Planet FB page)
- the ESC key, once detached, cannot be firmly re-attached anymore (when the Gemini is turned upside down, the key falls down - Kevin Reilly on the Gemini Planet FB page)
- keyboard ghosting, i.e. when 3 keys are pressed at the same time, a 4th one will be registered too. Happens in both Android and Linux, so it must be a hardware problem: https://www.oesf.org/forum/index.php?showtopic=35014
- weak WiFi/Bluetooth range: https://www.oesf.org/forum/index.php?showtopic=35030
- Onboard speakers are mono instead of stereo: https://www.oesf.org/forum/index.php?showtopic=35037
- buzzing/scratching noises can be heard when using wired headphones. A temporary solution is to use a noise generator app with the volume set to 0: https://www.oesf.org/forum/index.php?showtopic=34880

Hardware issues limited to the first batch (produced in January 2018)
- some keys are tilted, unstable or not working; a replacement keyboard mat which fixes this can be requested to Planet
- on some keys, the sticker placement is off (Joe FitzGerald on the Gemini Planet FB page)
- some of the printing on the sides are skewed: https://www.oesf.org/forum/index.php?showtopic=34834
- wrong CPU installed (Helio x25 instead of x27), confirmed by Planet
- missing eSIM support: https://www.oesf.org/forum/index.php?showtopic=35008

Software issues - Android
- full-device encryption not supported: https://www.oesf.org/forum/index.php?showtopic=35065
- emoticon and symbol shortcuts (FN + key) bring up the virtual keyboard, when closed some apps stay resized to the size with the soft keyboard: https://www.oesf.org/forum/index.php?showtopic=35060
- wrong serial number (0123456789ABCDEF) stored in the firmware: https://www.oesf.org/forum/index.php?showtopic=34804
- not possible to access some icons and to scroll down in K9 in landscape mode
- during a call with speakerphone mode on, the device crashes when the screen times out, depending on the set timeout. No issues with a headset
- sometimes, a wrong keyboard layout is used for the chars on the numeric row, maybe there are two layouts active and conflicting with each other: https://www.oesf.org/forum/index.php?s=&...st&p=284752
- the supposed anyside-up answering ability doesn’t work, only one speaker functions for calls, while both microphones seem to work: https://www.oesf.org/forum/index.php?showtopic=34830
- during the initial setup, the keyboard mapping is UK, even though the model is a different one, so it's difficult to type in the password if it contains a character which is in a different position on the keyboard. You can only fix that one you complete setup: https://www.oesf.org/forum/index.php?showtopic=34830
- on the US Layout, the Fn combinations randomly stop working at times, and it is not possible to type apostrophes or quotes anymore, the layouts have to be toggled before they start working again (Tim Nevits on the Gemini Planet FB page)
- the keyboard selection in the Planet Keyboard app isn't stored, the only way to set a layout is using the Android configuration: https://www.oesf.org/forum/index.php?s=&...st&p=284884
- when making VoLTE calls the Gemini has rebooted in the middle of the call (Richard Grimwood on the Gemini Planet FB page and https://www.oesf.org/forum/index.php?showtopic=34896)
- when backspace is pressed, all the next pressed keys are ignored until the cursor is moved away and back again: https://www.oesf.org/forum/index.php?showtopic=34834
- When using the Notes application, there's a huge chunk of the screen missing: https://www.oesf.org/forum/index.php?showtopic=34875
- Bluetooth controls stop working when the Gemini is closed: https://www.oesf.org/forum/index.php?showtopic=34847
- PgUp/PgDn (Fn + Up / Fn + Down), Home and End do not appear to be functional in most of the apps: https://www.oesf.org/forum/index.php?showtopic=34977
- It is not possible to configure Google Assistant to be isolated to either the side button OR headphone remote button OR Fn+G shortcut: https://www.oesf.org/forum/index.php?s=&...st&p=285869
- Microsoft Word, Excel & Powerpoint can't be launched anymore; if you have created a new profile under Android, you need to uninstall the Office apps and reinstall them under the new profile: https://www.oesf.org/forum/index.php?s=&...st&p=285856
- Cannot use a different DNS that Google's own: https://www.oesf.org/forum/index.php?showtopic=34994
- Sometimes, when doing alt-tab, caps lock comes on, also holding shift and typing () quickly actually types ( C ) (without spaces): https://www.oesf.org/forum/index.php?showtopic=35000
- During calls, the speakers sometimes stop playing audio and switch to some kind of distorted dialup internet connection-esque sound for like 30+ seconds at a time: https://www.oesf.org/forum/index.php?s=&...st&p=286016
- No Service message is shown for the eSIM even if the latter is disabled: https://www.oesf.org/forum/index.php?showtopic=34997
- Auto-correction does not work: https://www.oesf.org/forum/index.php?showtopic=34991


An official troubleshooting page by Planet, addressing some of the issues here: http://support.planetcom.co.uk/index.php/Troubleshooting

Varti
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MikeWoodward
post Mar 2 2018, 10:49 AM
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I have fully function left USB port (charge+data) right port does not work at all.
Agenda app does not work at all.
Can't remove Google search bar.
Screen rotate does not work so some software wont work e.g. Virgin TV Go does not show option to enter username/password in landscape mode.

I have the MT6797T (X25) CPU if thats relevant, its about 5% slower than X27 on some specs.
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Steve Marinos
post Mar 2 2018, 11:09 AM
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Ok CPU helio X25 confirmed on facebook by one of the backers message contains:
"Hi David, We have investigated the issue of the processor model and we can now confirm that the current production units are powered by the X25 chip, not X27. We have alerted the factory as they have told us they would be using X27 processor instead of the X25 that was in our original specification, due to the availability of the X25 chips and similarity of the specifications.

We are awaiting a full response from the factory on this issue and we will keep you updated. Regards, Robin!"

facebook announcement link
https://www.facebook.com/groups/17746201995.../announcements/
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Nigel
post Mar 2 2018, 11:10 AM
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I read one early adopter had issues with freeze on rotating device maybe due to apps.

A few complaints about the box (not content) being damaged "looked like Hermes had used box as a Football!".
I was surprised Planet used Hermes, hope it wasn't just to save a few quid. DPD BEST in UK imo.

Ps
I hope folk reading this thread aren't put off this fantastic device.

Obviously 'teething problems' (except processor) almost certainly isolated issues.

Don't forget, Dr David Potter, he is been there he has done all this, that guy is on our side! He will sort it.
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Varti
post Mar 2 2018, 11:14 AM
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QUOTE(MikeWoodward @ Mar 2 2018, 07:49 PM) *
Agenda app does not work at all.

The Agenda app seems to be not ready yet, it will be available at a later stage: https://www.oesf.org/forum/index.php?s=&...st&p=284568

QUOTE
Can't remove Google search bar.

There are some hints on how to remove it here: https://www.androidpit.com/how-to-remove-th...roid-homescreen
In alternative, it has been suggested to install Nova Launcher to remove it, the Gemini Planet's admin has successfully removed the bar with that app.

QUOTE
Screen rotate does not work so some software wont work e.g. Virgin TV Go does not show option to enter username/password in landscape mode.

That's a problem I also have on some apps/games on my Ideapad A10, some programs just aren't designed to be run in landscape mode. You might try one of the apps which force the landscape view, e.g. https://play.google.com/store/apps/details?...rotationcontrol

Varti
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MikeWoodward
post Mar 2 2018, 11:22 AM
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Thanks Varti, Following up on your suggestions.

Virgin TV Go app rotates on my Galaxy Note 4 so it should not be an app problem.
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Nigel
post Mar 2 2018, 11:30 AM
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With the search bar.

I jumped ship last October from 10 years with iPhone.

My daily driver is the dual SIM androidOne Xiaomi Mi A1, which I am more than happy with.

I was not keen on search bar, I installed 'Microsoft launcher' it's free and very good imo.
Not sure how it will get on with Gemini, but have a feeling all will be good.
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SimonL
post Mar 2 2018, 12:04 PM
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QUOTE(Nigel @ Mar 2 2018, 07:10 PM) *
A few complaints about the box (not content) being damaged "looked like Hermes had used box as a Football!".
I was surprised Planet used Hermes, hope it wasn't just to save a few quid. DPD BEST in UK imo.


Yes indeed - very minor point, and certainly not a hardware/software issue, but I for one would be most grateful if Planet would consider using a slightly more reputable/faster courier for UK deliveries. DPD would get my vote too.
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jutleys
post Mar 2 2018, 02:06 PM
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Seems some have bad keyboards so this also needs to be adressed.
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Steve Goodey
post Mar 3 2018, 01:27 AM
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As for the rotate problem.

If you press the Planet key, then touch the Planet icon, there's an option to force rotate. Pressing the Planet key will cancel.
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Steve Marinos
post Mar 3 2018, 07:33 AM
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In case the FB user did not post his problem here, seems one of the backers is having compass issue...
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MikeWoodward
post Mar 3 2018, 10:36 AM
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QUOTE(Steve Goodey @ Mar 3 2018, 09:27 AM) *
As for the rotate problem.

If you press the Planet key, then touch the Planet icon, there's an option to force rotate. Pressing the Planet key will cancel.


Thanks that worked for me with Virgin TV Go app. Can return to landscape by pressing Planet key & not selecting an option'
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Steve Marinos
post Mar 4 2018, 02:08 AM
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@Varti if you can edit your main post add compass, and someone on indiegogo mentioned missing screws and charger getting uncomfortably hot ...
https://imgur.com/a/lLsaE
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Rosie
post Mar 4 2018, 04:27 AM
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I'm afraid it looks like I'm another one whith a non-functional right-hand USB port. My Behringer D/A doobrey for the guitar isn't working plus it won't charge from that socket (thoughTBH I'm not sure if it should). Like someone else said, probably just teething troubles that Planet will get sorted; it's still a fab device.

Rosie
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geomannie
post Mar 5 2018, 01:26 AM
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Thunderbird issue

Despite Thunderbird being a pre-selected app on the Gemini launcher, it seems to perform poorly in landscape mode, but fine if I force rotation to portrait. The options that normally appear at the bottom of the page are not accessible in landscape mode. it is not possible to scroll down. Anyone else noticed this? Anyone got a fix?

The 2 images show the difference. Note the extra option features in the portrait mode.
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